The Association of Licensed Telecoms Operators of Nigeria (ALTON) has announced the commencement of harmonised short codes across all networks pursuant to a regulatory modernisation initiative by the Nigerian Communications Commission (NCC).
The harmonisation of shortcodes is aimed at impementing a streamlined process for common shortcodes across the industry, by making life easier for Nigerians through the memorisation of single codes, for various services across all networks as well as providing a cohesive regulatory framework that is consistent with global best practices.
Following the directive from NCC, the Association hereby inform the general public that “The Network Operators have begun implementing the shortcodes, working closely with the NCC. The Commission has provided adequate time for subscribers to get used to this new development. We are confident this will enhance customer experience across networks,”
During migration (which is to be concluded by 17th May, 2023 old and new common codes will run concurrently, after which the old codes will cease to operate.
The proposed harmonised shortcodes are:
- Call Center/Help Desk – 300
- Voice Mail Deposit – 301
- Voice Mail Retrieval -302
- Borrow Services – 303
- STOP Services – 304
- Check Balance – 310
- Credit Recharge – 311
- Data Plan – 312
- Share Services – 321
- Data Plan Balance – 323
- Verification of SIM Registration/ NIN – SIM Linkage – 996
- Porting Services (MNP) – 2442
For more information, please contact your service provider.
Frequently Asked Questions
Q: What is the harmonisation of Shortcodes?
Ans: in succinct terms the harmonisation of shortcodes entails making the common shortcodes utilised by customers to be uniform across all networks. For instance, the code for recharging a line can be used across all mobile networks for the same function.
Q: Do I need a special code to activate the shortcodes?
Q: Do the respective network codes automatically become inactive?
Ans: Both shortcodes will run concurrently for one year after which the old codes will become inactive.