Chief technology officer of IBM Automation Jerry Cuomo recently published a blog post laying out what he claims are several risks associated with using ChatGPT for enterprise.
There are several key risk areas, according to the blog post, that businesses should consider before operating ChatGPT. Ultimately, however, Cuomo concludes that only non-sensitive data is safe with ChatGPT:
“Once your data enters ChatGPT,” writes Cuomo, “you have no control or knowledge of how it is being used.”
Per the post, this type of unintentional data leakage could also put businesses on the hook, legally speaking, if partner, customer or client data is exposed to the general public after being leaked into ChatGPT’s training data.
Cuomo further cites risks to intellectual property and the possibility that leakage could put businesses in violation of open-source agreements.
According to the IBM blog post:
“If sensitive third-party or internal company information is entered into ChatGPT, it becomes part of the chatbot’s data model and may be shared with others who ask relevant questions.”
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The ChatGPT API has data sharing turned off by default, according to OpenAI.
Critics, however, have pointed out that conversations on the web version are saved by default. Users must also opt out of both saving their conversations — a convenient feature for picking up where they left off — and having their data used to train the model. There is, as of now, no option to retain conversations without agreeing to share data.