itel Solar Energy, a leader in affordable and user-friendly solar technology, has launched its first-ever Customer Experience Centre in Nigeria, strategically located in the vibrant Alaba International Market in Lagos.
The grand opening, held on Saturday, May 10, marked a significant milestone in the company’s mission to make clean, reliable energy accessible to all Nigerians. The event drew key industry players, market stakeholders, customers, and itel Solar executives for a day filled with live demos, interactive sessions, and personalized consultations.
The new centre is more than just a retail outlet—it’s a one-stop hub for solar energy solutions. Visitors can explore a wide range of itel’s offerings, from solar panels, inverters, and batteries to fully integrated home solar systems. In addition to product sales, the centre offers expert installation, energy advisory services, and dependable after-sales support.
Speaking during the launch, Olaotan Fawehinmi, PR Manager at itel Solar Energy, emphasized the brand’s commitment to quality and customer satisfaction.
“We’re proud to introduce itel Solar Energy’s innovative and affordable solar solutions to the Alaba community,” Fawehinmi said. “What truly sets us apart isn’t just our pricing—it’s the quality of our products and the strength of our after-sales service. We offer a 3-year replacement warranty on inverters and 5 years on batteries, which is rare in this market.”
Fawehinmi also highlighted the company’s Carlcare service network, which shares the same building as the new store and operates across all 36 states and the FCT, ensuring customers receive prompt and accessible support after purchase.
itel’s product lineup is tailored for simplicity, affordability, and efficiency, with solutions designed for both residential and commercial users. Among the newly launched products are the 3.6kWh All-in-One (AIO) and 500W AIO solar systems, which are plug-and-play, require no complex installation, and are ideal for homes, shops, and small businesses looking to reduce their dependence on the unreliable national grid and costly fuel-based generators.
“We recognize that energy needs vary across households and enterprises,” Fawehinmi added. “Our solutions are scalable, easy to maintain, and designed to empower communities with sustainable alternatives.”
The Alaba launch is the first in a series of planned rollouts under itel Solar Energy’s national expansion strategy, which aims to open more customer-focused experience centres across Nigeria. The goal: to democratize access to clean energy, foster energy independence, and support Nigeria’s shift to a greener, more sustainable future.
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